BEING YOU IS ALL IT TAKES.
MAKE MAGIC HAPPEN.

Context:
Coca-Cola Europacific Partners (CCEP) is offering an exciting one-year internship opportunity within the Omni Contact Team. The main objective of this traineeship is to support the establishment and maintenance of a long-term collaboration with an external company providing voice call services. As a trainee, you will play a key role in setting up, tracking, and optimizing the collaboration, ensuring seamless integration within CCEP’s ongoing operations.

Your job will involve: 

1.    Collaboration Setup:
•    Assist in initiating and formalizing the collaboration with an external voice call services provider.
•    Help set up the required systems and processes to integrate the external service into CCEP’s existing frameworks.
•    Coordinate communication between internal stakeholders and the external provider to ensure smooth onboarding

2.    Daily Operations and Follow-up:
•    Monitor daily operations and act as the liaison between the Omni Contact Team and the external provider.
•    Ensure timely issue resolution and identify areas for improvement in the service delivery.
•    Assist in managing service quality, ensuring adherence to agreed standards and KPIs.

3.    Performance Tracking and Reporting:
•    Assist in defining and refining Key Business Indicators (KBIs) to ensure they align with the overall business objectives.
•    Support the tracking and analysis of performance metrics (KPIs) to assess the effectiveness of the voice call services.
•    Generate regular performance reports for management and stakeholders, highlighting key trends, successes, and areas requiring attention.

4.    Training and Knowledge Transfer:
•    Help develop and maintain training materials to ensure all team members are equipped with the knowledge to work effectively with the external provider and vice versa.
•    Provide ongoing support and training to CCEP teams, ensuring familiarity with processes and tools.
•    Facilitate regular knowledge-sharing sessions to enhance cross-functional collaboration.

5.    Campaign Objectives Definition:
•    Assist in defining campaign objectives related to the voice call services, ensuring they align with broader business goals.
•    Monitor campaign performance, working closely with both the external provider and internal teams to optimize results.
•    Help identify new opportunities for improvement and support the implementation of best practices.

6.    Weekly Routines and Close Follow-up:
•    Establish and support regular routines for reviewing progress, identifying challenges, and ensuring consistent service delivery.
•    Participate in weekly meetings to discuss performance, provide updates, and plan for upcoming actions.

Profile:

•    Currently enrolled in a relevant university program (e.g., Business Administration, Marketing, Communications, or similar) or recently graduated.
•    Strong communication and interpersonal skills, with the ability to build relationships with internal teams and external partners.
•    Analytical mindset with experience or interest in performance tracking and reporting.
•    Ability to work independently and manage multiple tasks in a fast-paced environment.
•    Strong organizational skills and attention to detail.
•    Familiarity with CRM, customer service tools, or call center software is a plus.
•    Languages: Proficiency in English (both written and spoken). Additional languages are a plus.

What We Offer ? 

•    The opportunity to work with an leader in the FMCG industry.
•    Hands-on experience in the management of external service providers and performance tracking.
•    A collaborative and dynamic working environment with opportunities for learning and professional growth.
•    Networking opportunities and exposure to a variety of business functions within CCEP.
•    Mentorship and support from experienced professionals within the Omni Contact Team.

How to apply ? 
If you are ready to take on this exciting challenge, please submit your resume and cover letter through our application portal.
CCEP is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Our recruitment vision  
At CCEP, we advocate for equal opportunities and welcome candidates from all backgrounds, regardless of their ethnic origin, gender, sexual orientation, age, religion, or disability status. Only skills will be taken into consideration. 
We encourage candidates from diverse backgrounds to apply and bring their unique perspectives and experiences to our teams thereby creative valuable richness. 
Convinced? We eagerly await your application! 
We constantly strive to provide a friendly and inclusive recruitment process, encouraging candidates to inform us of their specific needs or any necessary adjustments needed to ensure a pleasant and accessible experience for everyone. 
For any additional information, please feel free to contact our recruitment team: TalentAcquisitionBelux@ccep.com.