BEING YOU IS ALL IT TAKES.
MAKE MAGIC HAPPEN.

Job Purpose

Field IT Intern will provide prompt and accurate technical support to local team, ensuring a high level of user satisfaction and adherence to Service Level Agreements (SLAs).

Key contributions
IT Services Delivery

• Performing Windows workstation support in a networked office environment and supporting or performing configuration and troubleshooting for office applications and services
• various enterprise software installation and configuration
• new user set up
• printer and network file share configuration and troubleshooting
• Make sure all policies, procedures and standards relating to information and telecommunication systems are followed
• Liaise and build strong relationships across the wider CCEP IT community and associated departments, including VIPs
• Highly Customer focused, identifying and responding to customer needs and ensuring customer service within IT Services  is effective and exceeds requirements
• Collaboration with external IT partners and coordination of their activities            

Technical Competencies

• Basic knowledge Windows, MS Office and other office applications in a networked environment
• Knowledge and experience with Active Directory and MS Exchange, TCP/IP routing and switching, IPT (Cisco CM & UCaaS)
• Understanding of ITSM platforms Service Now
• Setting up and support of video conferences using technologies such as Webex, Cisco Jabber and Telepresence
• Setup and deploy wide variety of devices (workstations, laptops, tablets) and wireless devices including iPhones/iPads

Qualifications

• High school degree in related technical field or equivalent experience

Foreign Language

• English and Bulgarian : essential

Personal Skills

• Excellent communication & interpersonal skills
• Strong team player
• Time management, planning and organization

The Program

• This is a 9-month program, designated to take place during 2025 (expected between Feb-Nov) and would adapt to the company’s ways of working at that point of time;
• Allows flexibility to the interns as they would be able to choose between full and part-time scheme;
• Provides personal mentoring and support for the whole program duration, as well as multiple networking opportunities.