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Job Purpose

The Shared Services STP Service Desk Assistant will identify and respond to internal and external customer’s needs. They are the primary point of contact for STP related queries and will provide service-orientated first level support. They will be responsible for handling STP related quires received as inbound calls, e-mails, faxes, from employees, vendors and approved third parties, ensuring data deficiencies are resolved in a timely manner. 

The position will be tasked with driving and delivering STP service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the STP service level and effectiveness expected throughout

Key Responsibilities

• Works with each BU to build positive, constructive relationships and works in partnership with each to drive an effective and smooth deployment of STP processes into the SSC
• Supports the transition team (where appropriate) to ensure the successful migration of all AP and wider STP in-scope activities to Shared Services.
• Provides feedback and support to the STP Service Desk Team Leads and STP Service Desk Manager in driving end-to-end standard STP processes across the Coca-Cola EP business
• Proactively improves the quality of STP through identification and resolution of issues and continuous improvement of STP processes

Experience required

• Experience of creating, managing and analyzing records/data through computerized systems,  ideally in multinational organisation and/or Shared Services environment
• Ability to assess a problem and escalate it to the appropriate level
• Minimum 1 years STP/Accounts Payable/Service Desk experience in a multinational organisation and/or Shared Services environment

Language Capability & expert level:

Fluent in English & French

Education & Qualifications required

• University degree or equivalent
• Strong ERP experience essential, preferably SAP

Capability required & Expert level

• Analytical Thinking – Foundational
• Relationship Management – Foundational
• Collaborative Influencing - Foundational
• Finance Operations and Accounting – Foundational
• Process Excellence – Foundational
• System Literacy - Intermediate