Prof, Field IT
Aplicar
Sofia-Grad, Bulgaria
Tecnología de la información (IT)
13/12/2024
98869
Job purpose:
Field IT Professional will provide prompt and accurate technical support, ensuring a high level of user satisfaction and adherence to Service Level Agreements (SLAs).
Key contributions
IT Services Delivery
• Performing Windows workstation support in a networked office environment and supporting or performing configuration and troubleshooting for office applications and services
• Support and resolve major incidents impacting the users
• Various enterprise software installation and configuration
• New user set up
• Printer and network file share configuration and troubleshooting
• Remote installation, configuration and troubleshooting
• Computer/user/network moves and changes (IMACD)
• Make sure all policies, procedures and standards relating to information and telecommunication systems are followed
• Liaise and build strong relationships across the wider CCEP IT community and associated departments, including VIPs
• Highly Customer focused, identifying and responding to customer needs and ensuring customer service within IT Services is effective and exceeds requirements
• Collaboration with external IT partners and coordination of their activities
Relationships
• Build strong relationships internally within Shared Services, ensuring BPT Services meets the SSC requirements
• Work and liaise closely with all CCEP BPT and related functions such as Telecoms
Continuous Improvement
• Drive an environment within BPTT Services focused on the continuous improvement IT Services processes and customer service
Leadership and People
• Build a winning and inclusive culture by promoting diversity
Requirements:
• Bachelor’s degree in related technical field or equivalent experience
• Minimum of 3 years progressive experience in fast moving, multi-national operational environment with a strong client service orientation
• English language skills - fluent • Excellent communication & interpersonal skills
• Strong team player
• Time management, planning and organisation
Our employee value proposition:
Being Rewarded
- Market Competitive Salary
- Annual Compensation & Bonus Cycle
- CCEP Shares Purchase plan & Matching Share
- Food Vouchers
- Flexible Working Allowance
Being Connected
- Everyone’s Welcome – Inclusion, Diversity & Equity Culture
- Keep In Touch program – in support of parental care
- Inspiring Office layout with Great beverages and Sofia subsidized canteen
- Referral Program
Being Developed & Valued
- Professional Qualifications Support & Sponsorship
- Ninja Community and Lean Six Sigma Certification
- CCEP learning platforms & Leadership training curricula
- Career Growth and Talent Progression
- Recognition program
Being Well
- Flexible & Hybrid Ways of Working
- Additional days paid leave at start and on top – Birthday, Qualification & Volunteering;
- Wellbeing & Sports program, including corporate discounts & subscription fees
- Wellbeing Community & Initiatives
- Employee Assistance Program
- Additional Health Plan & Dental Insurance
Being Inspired
- Social Projects & Community Charity programs
- Participation in Corporate Challenges - marathon, sports, fun
- External life coach speakers and Work-Life balance lectures
- Team Building & Fun Events
We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks.
We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.