Job purpose

The Shared Services Assistant Route Settlements will be responsible for validating and clearing all relevant differences of transport in the areas of: Check-out, goods delivery, Check-in and cash differences and maintenance of driver accounts and in-transit accounts within the Route Settlements area of Customer to Cash. The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout.

Key contributions

Financial Services Delivery

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)
• Ensure that Coca-Cola Europacific Partners policies are adhered to (e.g. approvals, financial guidelines, etc.) 
• Ensures Route Settlements procedures are completed efficiently, accurately and in a timely manner
• Makes productive use of technology tools and systems including SAP to ensure effective service delivery and accurate CTC data.
• Periodic analysis of errors and differences including measures to close existing gaps
• Clearing of differences in coordination with the departments of Warehouse/Logistic and external service providers 
• Control driver and in-transit accounts and its open items daily
• Ensures that any supporting documentation are provided to customers as requested
• Understand and answer any queries relating to Route Settlements
• Ensures all follow up issues on Route Settlements are managed accordingly to the given timelines.
• Provides support to other team members where required 
• Provides support and advice on Route Settlements processes where required
• To support the documentation and regular update of all Route Settlement work instructions 
• Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys
• To gather data requested by audit teams during financial and SOX audits 

Requirements: 

• Bachelor level education
  Minimum of 2 years’ experience in a multinational organization and/or Shared Services environment with good business acumen.
• ERP experience essential, preferably SAP, good Excel skills.
• Strong focus on providing the highest level of customer service 
• Excellent communication & interpersonal skills
• Strong team player
• Time management, planning and organization

Language Capability & expert level

• English – fluent
• French or Dutch is considered as advantage

Education & Qualifications required

• Bachelor’s Degree in finance or similar

Capability required & Expert level

• Analytical Thinking - Foundational
• Relationship Management - Foundational
• Collaborative Influencing - Foundational
• Finance Operations and Accounting - Foundational
• Process Excellence - Foundational
• System Literacy – Intermediate