BEING YOU IS ALL IT TAKES.
MAKE MAGIC HAPPEN.

Job Purpose

The Shared Services Assistant Collections will be responsible for monitoring and controlling of  customer outstanding balances, analysis of bad debts, cash forecast to ensure clean and accurate accounts receivable ledgers . The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout.

Key Responsibilities

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)
• Ensures that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.)
• Ensures that the collection of debt is actioned on a daily basis by using variety of communication channels
• Ensures the accuracy of collection records including maintenance of the relevant ledgers and applies debt collections strategy as appropriate
• Ensures that cash collection period end closing procedures are completed efficiently, accurately and in a timely manner
• Monitors and forecasts incoming and outgoing customer payments on a regular basis
• Ensures Collections procedures are updated and completed efficiently, accurately and in a timely manner
• Ensures that any supporting documentation are provided to customers as requested
• Ensures all follow up issues on Collections are managed accordingly to the given timelines.
• Provides support and advice on Collections processes where required
• Proactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvement

Experiencerequired

•             Experience in a multinational organization and/or Shared Services environment with a good business acumen

•             A good understanding of wider Customer to Cash area processes

•             Ability to assess a problem and escalate it to the appropriate level

•             Good Excel skills.  ERP experience desirable, preferably SAP

•             Strong customer service orientation

Education & Qualifications required

• Bachelor’s Degree in finance or similar

Capability required & Expert level

• Analytical Thinking - Foundational
• Relationship Management - Foundational
• Collaborative Influencing - Foundational
• Finance Operations and Accounting - Foundational
• Process Excellence - Foundational
• System Literacy – Intermediate

Behavioural Capabilities

• Excellent communication & interpersonal skills
• Time management, planning and organization
• Drives performance, efficiency and effectiveness
• Strong focus on providing the highest level of customer service