In Customer Service & Supply Chain (CS&SC), we drive the development of global supply chain strategies that are tightly aligned with our business goals. Supporting operations across 31 diverse markets, our central teams lead the way in standardising and continuously improving supply chain processes across regions. We collaborate closely with the Coca-Cola Company and our franchise partners to shape forward-looking strategies, set ambitious targets, and embed strong governance. By championing digital transformation and leveraging cutting-edge technologies, we're building a smarter, more agile supply chain that delivers consistent value at scale.
Customer Service and Supply Chain @ CCEP
Operating across 31 markets and with 23,000 people all passionate about great execution and playing a vital role in managing one of the largest supply chains in global beverages.
Life @ CS&SC
At Coca-Cola Europacific Partners, the central Supply Chain team thrives on collaboration, innovation, and inclusivity. It’s a place where people from all walks of life come together, bringing different perspectives and experiences to the table. The team is big on embracing new ideas and digital tools to keep things moving efficiently and sustainably. There’s a strong sense of respect and support, with a real focus on helping each other grow—both personally and professionally. It’s not just about getting the job done; it’s about doing it together, with purpose and pride.
Supply Chain Functions
Our central supply chain is co-ordinated by 5 Functions who work together to create growth:
- Planning & Customer Service: This team is at the heart of delivering exceptional customer experiences, through forecasting demand, aligning resources, and streamlining processes to keep operations running smoothly. Using data insights and innovative tools, they anticipate customer needs, solve challenges, and drive continuous improvement.
- Digital Transformation & Productivity: This team drives smarter ways of working through technology and process innovation. From automating tasks to streamlining workflows, this team helps the business stay agile and future-ready.
- Quality, Safety, & Environment: This team ensures our products, people, and planet are protected. They set and uphold the highest standards for quality, workplace safety, and environmental responsibility, driving compliance and continuous improvement across the business.
- Strategy and Transformation: This team shapes the future of our business. They define long-term goals, lead transformation initiatives, and turn big ideas into actionable plans that drive growth and innovation.
- Engineering & Technology: This team powers innovation by designing, building, and maintaining the systems and solutions that keep our business moving. From developing cutting-edge technologies to optimizing existing platforms, they ensure reliability, scalability, and performance across all operations.
Our People
Meet Vanessa Smith, Director, Equipment Services. She works to create a diverse workplace – and keeps our Supply Chain in tip-top condition. Vanessa believes the industry is shifting towards a more inclusive place, and now is the time for people who may not have considered a career in the industry before to get involved. “I’ve worked in various supply chain roles in the FMCG industry over the years and have found manufacturing to be fairly male-dominated, particularly at more senior levels. However, during my time with CCEP so far, I’ve worked with some truly inspiring young women, who have grown and developed into young leaders of the future".
Sustainability
We’re making real progress on our journey to become more sustainable—and technology is playing a big part in that.
At our Mannheim site, we’re using smart automation to help sort refillable glass bottles more efficiently. Over in München, we’ve added a new machine that lets us pack those bottles into convenient 6-packs—another step forward in making our packaging more sustainable.
We’ve also invested over €40 million across our European markets to roll out equipment that produces bottles with attached caps. It might sound like a small change, but it makes a big difference—helping reduce litter and making it easier for people to recycle the whole bottle, cap and all.
And it’s not just about packaging. We’re also investing in greener infrastructure, like solar panels at our sites in Australia, Indonesia, Portugal, and Great Britain—helping us move closer to our goal of becoming carbon neutral.