Skip to main content
Sign up for job alerts

Training & Customer Development Manager - ACR

Apply Auckland, New Zealand Commercial: Field Sales 09/01/2026 106766

We're Coca-Cola Europacific Partners (CCEP). We're the people behind the iconic bottle and renowned brands. We're the makers, movers and sellers of the world's most loved drinks. We're 42,000 people from 120 nationalities, 31 countries and five generations, speaking 60 languages, who make magic happen every day.

 

At ACR Coffee Roasters, we’re passionate about delivering exceptional coffee experiences. As our Training & Customer Development Manager, you’ll play a pivotal role in elevating coffee knowledge, skills, and passion across the organisation and with our customers. This role combines technical coffee expertise with relationship management to strengthen brand loyalty, grow partnerships, and ensure quality in every cup.

What You’ll Do

Reporting to the Marketing Manager, you’ll be our coffee expert, working across all facets of the business. Key focuses include:

  • Build coffee knowledge and capability across the business, focusing on the coffee and sales teams.
  • Evolve and implement customer training programs that drive consistency and growth.
  • Deliver tailored coffee training for key customers and support new business acquisition through sales partnerships.
  • Manage & represent ACR at internal and external coffee events.
  • Collaborate on blend development, new product innovation with our head of production, and equipment training with our technical teams.
  • Support marketing initiatives by contributing to social media content and coffee trend insights.

About You

  • Specialist-level barista skills and deep technical coffee knowledge.
  • Experience in premium or specialty cafés.
  • Proven ability to create and deliver engaging training programs.
  • Strong communication and organisational skills.
  • Experience in a structured organisation (preferred).
  • Q Grading certification or SCA training (advantageous).

Additional Requirements

  • Ability to travel domestically and work flexible hours, including weekends.

Your Benefits

You'll get a fantastic package that includes:

  • Monthly product allowances to share with family and friends.
  • Kiwisaver contribution
  • Annual bonus plan
  • Employee Share Program
  • Access to our wellbeing program, that includes a gym subsidy, proactive healthcare and EAP helpline.
  • Great employee experiences including Coca-Cola Christmas in the Park, competitions, conferences, recognition programs, giveaways, and product launches.
  • Free carparking at all CCEP locations
  • Our world-famous learning and development program will set you up for future success - who knows where your CCEP career path will take you!

You can read more about our benefits check out Coke Careers

We’re proud to be recognised as one of NZ’s Best Employers. We are successful because we are passionate, hard-working, and committed to our products, our customers and each other. CCEP is a place where you can grow, be happy, and feel supported in a safe and inclusive workplace. We are committed to equal employment opportunities for all employees and to providing employees with a safe work environment free of discrimination and harassment.

 

We welcome candidates from a wide range of backgrounds, including individuals with disabilities, unique health or mental health requirements, and/or those who embrace neurodiversity to apply for our roles. If you need any adjustments or support during the recruitment process, please let us know.

 

If you don’t meet every requirement but believe you’d be a great fit, we encourage you to apply!

Apply