BEING YOU IS ALL IT TAKES.
MAKE MAGIC HAPPEN.

What you become part of: 

This is a unique opportunity to join our award-winning Global Business Resilience team. We are seeking a Senior Manager to lead and support Business Continuity (BC) activities across Europe, while also managing our Crisis Management and Business Continuity platform, Noggin, and other resilience platforms.

This role is ideal for someone with a strong interest in resilience, a technical mindset, and a desire to grow into a hybrid role that blends business continuity leadership with resiliency platform management and user enablement. The successful candidate will be based in Europe (preferably Bulgaria) and will report to the Associate Director, Business Resilience. 

What to expect: 

Business Resilience Technical Systems 

•    Manage the Noggin platform, supporting both the Crisis Management and Business Continuity modules.
•    Learn and apply Noggin’s configuration language to maintain and enhance workflows, dashboards, and forms.
•    Manage platform interfaces with SuccessFactors, ServiceNow, Lean IX and Signavio. 
•    Ensure platform updates are applied. Develop and own CCEP’s roadmap and development backlog for Noggin, taking account of Noggin’s product roadmap/enhancements and user feedback, and lead on continuous improvements over time
•    Provide first-line support to users, troubleshoot issues, and liaise with the vendor as needed.
•    Deliver training and onboarding for new users, including IMT Leads, Coordinators, BC SPOCs, and Site Champions.
•    Maintain and develop platform documentation and support materials to ensure consistency and knowledge transfer.
•    Provide support to Webex users within CCEP IMT teams and act as an internal champion of Webex, which includes the management of WebEx becoming the POC between CCEP and the external Webex Support team
•    Keen interest in learning new technologies that could further support enhancing CCEP’s resilience, such as the application of artificial intelligence (AI).
•    Maintenance and development lead for the IMCR AI Chatbot tool, liaising between CCEP and Microsoft Support
•    Maintain the team´s Sharepoint and intranet pages

Business Continuity & Resilience 
•    Working with global colleagues to support the delivery of the Business Continuity and Resilience (BCR) strategy in Europe, mitigating key risks in line with Enterprise Risk Management (ERM) and ensuring that priority sites, functions and business units maintain comprehensive and up-to-date continuity plans.
•    Support CCEP’s implementation of, alignment to, and continuous improvement in relation to our regulatory and contractual obligations – in particular CERD, NIS2 and The Coca-Cola Company (TCCC) Business Resilience Framework (BRF). Ensure CCEP’s BCR arrangements are consistently aligned with TCCC standards and wider regulatory expectations. 
•    Support the implementation and maintenance of the ISO 22301-certified Business Continuity Management System (BCMS).
•    Collaborate with BC Single Points of Contact (SPOCs) and Site Champions across Europe to ensure local ownership and engagement in BC activities and assist, where required, in the delivery of Business Impact Analyses (BIAs), risk assessments, and the development and review of Business Continuity Plans (BCPs).
•    Support the coordination and facilitation of training, tabletop exercises and simulations, including developing bespoke scenarios for both Incident Management Teams (IMTs) and BC stakeholders, with occasional collaboration with TCCC to conduct joint test and exercise scenarios to validate BCP arrangements and Incident Management and Crisis Resolution (IMCR) response.
•    Drive improvements required to enhance CCEP’s business continuity framework and programme, working to transform traditional BCR into a programme of Organisational Resilience.
•    Contribute to the implementation and maintenance of BCR and IMCR Toolkits to standardise and simplify BCR and IMCR processes.
•    Create and maintain BCR data in central tools to facilitate global KRI reporting
•    Support on multiple one-off BCM projects depending on changes to the business environment, with opportunities to lead where appropriate.
•    Support other functions in the achievement of their ISO standards that are related to BCM (e.g. QESH ISO 9001)
•    Business travel, mainly across Europe, to work at/visit Plants, Warehouses, Shared Service Centres and HQs to deliver the BCR Strategy.

Skills & Essentials:

Experience
•    3+ years of experience in managing, implementing, developing and administering IT systems / platforms is required
•    IT Disaster Recovery experience is highly desirable. 
•    Experience in or a strong desire to develop your career in Business Continuity, Crisis Management, or Organisational Resilience, or business management including roles involving project and cross-functional remit, is expected.
•    Experience with ISO 22301 or similar standards is desirable.
•    Exposure to technical platforms or systems management is a strong advantage.
•    Experience delivering training or user support is preferred.
•    Experience in a multinational or cross-cultural environment is a plus.
•    Experience in risk management and mitigating plans, assessing and evaluating different levels of risk.
•    Experience in BCM tooling.
•    Consultancy experience is preferred.
•    Initiative - can set own programme/project or work and drive to a successful conclusion.
•    Fluent English, strong communicator and influencer (spoken, written, presenting) from C-Suite to factory floor.

Technical Skills
•    High-level influencing and challenging skills.
•    Excellent written and verbal communication skills.
•    Ability to work under high pressure.
•    Strong communication and presentation skills (written and oral).
•    Strong cross-cultural leadership skills and cultural empathy.
•    Advanced experience in cross-functional and cross-cultural collaboration.
•    Strong service orientation.

Behavioural competencies:
•    Excellent judgment and ability to work independently, manage various tasks and simultaneously balance competing priorities to meet tight deadlines.
•    Experience and understanding of working in a complex global environment, including sensitivity to varying cultures and backgrounds.
•    Team player with the ability to collaborate with individuals throughout the company and outside advisors in a professional and business-like manner.
•    Ability to lead complex projects.

Qualifications
•    University degree in computer science, business informatics, cyber security, business management or a comparable course of studies.
•    Business and Corporate qualifications demonstrable of management capabilities.