Team Manager - National Service Centre
Postuler
Eastern Creek, Australie; Sydney, Australie
Commercial terrain
26/08/2026
112388
We are Coca-Cola Europacific Partners (CCEP). We have 39,000 people serving 4 million customers in 31 markets. We combine the strength and scale of a large, multi-national business with an expert, local knowledge of the customers we serve and communities we support. We invest, employ, manufacture, and distribute locally.
The Opportunity
At the National Service Centre (NSC), our vision is to be a Gold Class Engagement Centre, a place where we are passionate about developing our people, growing capability, and delivering exceptional service to every customer we support.
As one of two Team Leaders within the NSC, you will lead, coach, and inspire a national team of Customer Service Specialists to deliver outstanding customer experiences and operational outcomes. You’ll play a key role in creating a high-performing, solutions-focused culture while supporting your team’s development and engagement.
This is a full-time, permanent opportunity, with a minimum of four days per week in the office. The role will require a minimum of two days based at our North Sydney office and two days at our Eastern Creek site, supporting collaboration, stakeholder engagement and operational leadership.
In this fast-paced role, you’ll work closely with stakeholders across Sales, Supply Chain, and Customer Service to support strategic priorities, improve processes, and drive continuous improvement initiatives.
Key Responsibilities
• Lead, coach, and develop a high-performing team of Customer Service Specialists
• Foster an engaged and collaborative team culture built on accountability and continuous feedback
• Set clear KPIs and performance expectations aligned to business priorities• Oversee day-to-day team operations to ensure efficient and effective service delivery
• Support customer escalations and assist with inbound volumes during peak periods
• Monitor team performance metrics and provide reporting and insights to stakeholders
• Deliver regular coaching, development, and performance conversations
• Manage administrative responsibilities including rostering and leave management
• Collaborate with key stakeholders to execute customer and channel strategies
• Drive continuous improvement initiatives across systems, processes, and ways of working
• Support change management initiatives and champion adoption within the team
About You
You are an engaging and people-focused leader who thrives in fast-paced operational environments. You enjoy coaching others, building strong stakeholder relationships, and driving high standards of customer service and team performance.
In addition, you will have:
• Experience within a contact centre, customer service, sales, or customer operations environment
• Demonstrated people leadership experience with the ability to coach and develop others
• Strong communication, influencing, and stakeholder management capability• Excellent organisational and time-management skills with strong attention to detail
• A collaborative mindset with a passion for continuous improvement and customer outcomes
• Strong computer literacy across Microsoft Office Suite including Excel, PowerPoint, Word, and Teams
• Experience using systems such as SAP, Salesforce, Microsoft Dynamics and/or Genesys highly regarded
What We Offer
Work with one of the world's most recognisable brands.
Enjoy a generous monthly product allowance and access to discounted staff purchasing on a wide range of CCEP products.
Access 700+ exclusive discounts across groceries, fitness, leisure, travel and retail through our Cheers Rewards & Recognition platform.
Shape your future with access to learning, development and career progression opportunities locally and across our global network.
Build your financial future through our Employee Share Purchase Plan, with the opportunity to own part of the business you help grow.
Enjoy wellbeing support through purchased leave options and access to Employee Assistance Programs for you and your family.
Be part of a people-first culture that celebrates diverse talent, recognises success and gives back to local communities through paid volunteering opportunities.
Coca-Cola Europacific Partners is committed to an inclusive, equitable and safe workplace where everyone is supported. If you need any accessibility adjustments during the process, please let us know. Your wellbeing matters to us.
When you join CCEP, you're stepping into a global organisation known for developing exceptional talent. We invest deeply in learning, mobility and long term growth, creating an environment where your ambition is backed and your career can thrive.