SOYEZ VOUS-MÊME, C’EST TOUT.
MAKE MAGIC HAPPEN.

Job Purpose

The Team Lead, Collections Germany is responsible for leading the day-to-day delivery and performance of the Collections team. The role ensures effective cash collection, accurate Accounts Receivable operations, timely completion of period-end activities, and consistent achievement of KPI targets. It provides people leadership, operational direction, and escalation support, while partnering with business and ISS stakeholders to improve customer payment behaviour, reduce overdue balances, and drive continuous improvement.

Key Responsibilities

• Leads, coaches, and develops the Collections team, setting clear objectives, priorities, and performance expectations and supporting capability and succession development.
• Plans and coordinates daily operations and workload allocation to ensure timely, accurate, and high-quality delivery across customer portfolios.
• Manages Collections team performance through KPIs and service targets, sets priorities and objectives, monitors progress, and implements appropriate action plans.
• Manages complex issues based on business priorities, acting as an escalation point to ensure timely and accurate resolution.
• Ensures collection strategies, procedures, and process documentation are consistently applied, maintained, and updated.
• Leads or contributes to projects and strategic initiatives, driving process optimization, system enhancements, digitalization, standardization, and implementation of best practices.
• Ensures period-end and year-end activities, cash forecasting, reporting requirements, and closing tasks are completed accurately and on time.
• Ensures adherence to CCEP financial controls, governance, audit requirements, and SOX standards, while supporting audits and maintaining appropriate process documentation.
• Performs additional duties as required by CTC management.

Key Stakeholders  

• Internal: BU, CTC and other ISS teams
• External: Customers, Suppliers, Auditors

Experience required 

• 3 years finance experience (with a minimum of 1 year in a collections environment) in a multinational organisation and/or Shared Services environment.
• Ability to address or escalate complex issues within the Collections area
• Line management / supervisory experience preferred
• Strong technical knowledge at advanced level – SAP, MS Office etc    

Languages & expert level

•    Fluent in English and German

Education & Qualifications required 

• University Degree or equivalent

Capability required & Expert level 

• Analytical Thinking - Intermediate
• Relationship Management - Intermediate
• Collaborative Influencing - Intermediate
• Finance Operations and Accounting - Intermediate
• Process Excellence - Intermediate
• System Literacy – Intermediate

Niche skills 

• German language skills

Behavioural Capabilities 

• Excellent communication & interpersonal skills
• Time management, planning and organization
• Drives performance, efficiency and effectiveness
• Strong focus on providing the highest level of customer service