Job Purpose

The Shared Services Sr. Assistant Collections will be responsible for monitoring and controlling of  customer outstanding balances, analysis of bad debts, cash forecast to ensure clean and accurate ledgers . The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout.

Key Responsibilities

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)
• Ensures that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.)
• Ensures that the collection of debt is actioned on a daily basis by using variety of communication channels
• Ensures the accuracy of collection records including maintenance of the relevant ledgers and applies debt collections strategy as appropriate
• Ensures that cash collection period end closing procedures are completed efficiently, accurately and in a timely manner
• Monitors and forecasts incoming and outgoing payments on a regular basis
• Ensures Collections procedures are updated and completed efficiently, accurately and in a timely manner
• Gathers data requested by audit teams during financial and SOX audits
• Proactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvement
• Performs payment behavior analysis and implements action plans where needed

Experience required

• Experience in a multinational organization and/or Shared Services environment with a good business acumen
• A good understanding of wider Customer to Cash area processes
• Ability to assess a problem and escalate it to the appropriate level
• Good Excel skills. ERP experience desirable, preferably SAP
• Strong customer service orientation

Language Capability & expert level

• Fluent in English and German

Education & Qualifications required

• Bachelor’s Degree in finance or similar

Capability required & Expert level

• Analytical Thinking - Foundational

• Relationship Management - Foundational
• Collaborative Influencing - Foundational
• Finance Operations and Accounting - Foundational
• Process Excellence - Foundational
• System Literacy – Intermediate