SÓ TENS QUE SER AUTÊNTICO.
MAKE MAGIC HAPPEN.

At the National Sales Centre (NSC), our vision is to be a Gold Class Engagement Centre; a place where we’re passionate about developing our people, growing capability, and delivering exceptional service to every customer we support.

As the customer hub of our business, the NSC plays a critical role in connecting with teams across CCEP. It’s an exciting environment that offers opportunities to build business acumen, strengthen networks, and influence outcomes right across the organisation.

About the Role

As one of two Team Leaders, you will lead, coach, and inspire a small national team of Customer Service Specialists to bring their best each day. You’ll create energy around what’s possible for CCEP and our customers, driving growth, high performance, and exceptional service.

The location is flexible, with a preference for either our North Sydney or Heatherton office.

You’ll act as the key contact for your team; communicating clearly, building trust, understanding challenges, and providing personalised coaching and support. You’ll help your people grow meaningful careers while fostering a positive, solutions‑focused, high‑performing culture.

In this fast‑paced role, collaboration is essential. You’ll work closely with business partners to deliver strategic plans, identify improvements, and champion change. As a brand ambassador for the NSC, you’ll lead with optimism, resilience, and accountability.

Key Responsibilities

In this role, you will:

• Build an inspiring, highly engaged team environment with open communication and constructive feedback
• Set clear KPIs and expectations, fostering a strong performance culture
• Oversee day‑to‑day team operations to ensure efficiency and smooth service delivery
• Manage customer escalations and support call volumes during peak periods
• Monitor team performance, analyse metrics, and provide regular reporting
• Deliver ongoing coaching, feedback, and training to support growth and development
• Listen to team feedback, address concerns, and resolve conflict as needed
• Recognise and reward high performance
• Manage administrative tasks, including leave management
• Collaborate with key stakeholders to execute channel strategies
• Drive continuous improvement initiatives that enhance value for stakeholders
• Support change management activities within the centre

What you'll bring

• Experience in a contact centre, sales, or customer service environment
• Demonstrated people leadership experience
• Strong communication, relationship‑building, influencing, and decision‑making skills
• Excellent organisational and time‑management skills.
• Strong computer literacy across Excel, PowerPoint, Word, and Microsoft Teams
• Experience with systems such as: SAP, Salesforce, Microsoft Dynamics and Genesys

What’s next?

Joining CCEP is simple...

• Phone Chat: Connect with our friendly Talent Team

• Interview: Share your story and showcase your skills

• Pre-Employment Checks: We’ll handle the details

Ready to make your mark?

Don’t miss out! Apply today and join us in making every day refreshingly rewarding. 

At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse and equitable company. It’s important to us that you have the best recruitment experience possible, therefore, please let us know what support we can put in place for you in terms of any accessibility adjustments throughout the recruitment process.

Coca-Cola Europacific is committed to the health and safety of all employees and to equal employment opportunity for all employees to ensure that our employees have a safe work environment that is also free of discrimination and harassment.