Job Purpose

Responsible for the processing and allocation of all incoming cash receipts as well as resolution of payment issues/customer queries within the Shared Services Customer to Cash team. Drives and delivers Order To Cash service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the Customer To Cash service level and effectiveness expected throughout.

Key Responsibilities

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc)

• Ensures that Coca-Cola Europacific Partners policies are adhered to (e.g. approvals, financial guidelines, etc.) 

• Ensures the accurate and timely application of customer payments on a daily basis

• Ensures that all queries are logged including unidentified payments, short payments, over payments and inadequate invoice data

• Performs quality assurance checks for the cash application by automatic solutions ( RPA, SAP, Autobank ) and the CG team

• Ensures that Cash Application period end closing procedures are completed efficiently, accurately and in a timely manner

• Supplies advice on Cash Application processes where required 

• Ensures all relevant process flows and desk top procedures are reviewed, updated and approved on a regular basis (at least quarterly)

• Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys

• Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements

Continuous Improvement

• Provides feedback and support to the Cash Application Team Leader in driving end-to-end standard Cash Application/CTC processes across the CCEP business

• Proactively improves the quality of Cash Application through identification and resolution of issues and continuous improvement of Cash Application processes

Experience required

• Minimum of 2 years Cash Application/Accounts Receivable experience in a multinational organisation and/or Shared Services environment

• ERP experience essential, preferably SAP

Language Capability & expert level

English : Essential + other CCEP language

Education & Qualifications required

• Business School or Finance Degree

Capability required & Expert level

• Analytical Thinking - Foundational

• Relationship Management - Foundational

• Collaborative Influencing - Foundational

• Finance Operations and Accounting - Foundational

• Process Excellence - Foundational

• System Literacy - Intermediate