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Job Purpose

The Shared Services Sr. Assistant Pricing and Penalties will be responsible for resolving queries raised by customers and internal CCEP stakeholders within the Pricing and Penalties areas of Customer to Cash. The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout.

Key Responsibilities

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)
• Ensure that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.)
• Handles customer queries /Pricing and Penalties in a timely, efficient and accurate manner, escalating where necessary
• Responds to identified customer issues, queries and needs, or where resolution is urgent and important.
• Resolves queries as appropriate via the Pricing and Penalties Management Team
• Ensures Pricing and Penalties procedures are completed efficiently, accurately and in a timely manner
• Makes productive use of technology tools and systems including SAP to ensure effective service delivery and accurate CTC data.
• Ensures that any supporting documentation are provided to customers as requested
• Ensures all follow up issues on Pricing and Penalties are managed accordingly to the given timelines.
• Provides support to other team members where required
• Provides support and advice on Pricing and Penalties processes where required
• To support the documentation and regular update of all Pricing and Penalties work instructions
• Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys
• To gather data requested by audit teams during financial and SOX audits

Key Stakeholders

• Builds strong relationships with key stakeholders in the Business Units to drive understanding and support for Pricing and Penalties and Shared Services generally

• Works and liaises closely with BU Finance teams and other departments where required

Works proactively with colleagues across the Customer to Cash (CTC) Function to ensure an integrated approach to service delivery

Experiencerequired

• Experience in a multinational organization and/or Shared Services environment with good business acumen.
• Good Excel skills. ERP experience desirable, preferably SAP

Language Capability & expert level

•             Fluent in English and French

Education & Qualifications required

• Bachelor’s Degree in finance or similar

Capability required & Expert level

• Analytical Thinking - Foundational
• Relationship Management - Foundational
• Collaborative Influencing - Foundational
• Finance Operations and Accounting - Foundational
• Process Excellence - Foundational
• System Literacy – Intermediate