BEING YOU IS ALL IT TAKES.
MAKE MAGIC HAPPEN.

The Integration Service Manager works together with the ITSD Integration team in Europe and with the SOLD Integration team and supports them to have stable integration solution and supports the implementation of new integration solutions. This position has to support the integration of the different applications running in CCEP. CCEP’s integration solutions are WebMethods, SAP-PO, Mulesoft and Azure Integration Services.

Main Responsibilities:

• Implement the IT strategy within Integration Services
• Responsible for stable, efficient and effective service delivery operations for IT Integration Services 
• Manage and control service providers to deliver the sourced services according to agreed SLAs / OLAs 
• Responsible for planning and reporting of the budget for the unit 
• Optimize and continuous improve service delivery of Integration Services support (cost, quality, time) across all the territories 
• Respond to support tickets that are related to integrations
• Manage the incident and communications with the Integration team (including EU integration team when required), business users, vendors, and other stakeholders
• Capture the necessary information for escalation.  This includes the steps to reproduce the error, screenshot, API endpoint, request/response payload, error message, findings from the troubleshooting steps. 
• Management of activities required to ensure the required level of services in the IT Integration Services 
• Integration Services Operations: Comprehensive integration operations support functions to maintain, administer and enhance Integration Services solutions. 
• Integration Services Event Monitoring and Incident Response: Log management, event monitoring and correlation with incident response 
• Business impact: Important effects on business. Accountable for all the Integration Services Operational business disruption 
• Proven and demonstrable technical expertise and experience across a variety of SAP Modules (e.g. SAP SD, SAP MM, SAP HCM, SAP BI) and SAP technologies (e.g. S4/HANA)
• Monitoring the integration processes to ensure that they are running smoothly without any errors or issues 
• Identify potential cause of the issue and to involve the relevant teams for escalation

Qualifications: 

• Significant experience in Operational Integration Services in related and comparable positions 
• Fluent in English 
• Strong communication and presentation skills (written and oral) of all management levels 
• Strong experience in IT service operations, specialized on IT Integration Services processes and technologies 
• Should be aware of sourcing strategies and provider selection processes 
• Knowledge and experience in the following areas of expertise: 
  • IT Service Management 
  • Infrastructure Services 
  • ITIL processes, esp. Incident, change and configuration management processes 
  • IT Service Vendor Management 
• Experience in budget and unit planning procedures (ABP) and implementation of respective programs and projects in time, budget and quality
• Been involved or ran SAP project from an integration platform