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Job Purpose

The Shared Services STP Purchase Services Sr Assistant will identify and respond to internal and external customer’s needs. They will be responsible for handling purchase requisition requests, creation and amendment of Purchase Orders and Purchase Order related quires received as cases/tickets from the STP Service Desk, as inbound calls, e-mails, faxes, from employees, vendors and approved third parties, ensuring Purchase Orders are created or amended in a timely manner in line with CCEP guided buying principles.

The position will be tasked with driving and delivering STP Purchase Order service excellence to the business with an emphasis on quality, customer service and continuous process improvement to further enhance the STP service level and effectiveness expected throughout.

Key Responsibilities

• Works with each BU to build positive, constructive relationships and works in partnership with each to drive an effective and smooth deployment of STP processes into the SSC
• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc)
• Ensures that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.)
• Service-oriented handling of Purchase Order related enquiries with communication, in local language of the customer, of information by telephone and in writing (email) where applicable
• Updating (where applicable) case/ticket, with all necessary information
• Analyzing and documenting root causes of problems related to Purchase Orders and appropriate amendment of Purchase Orders
• Provides support to other team members where required
• Make productive use of technology tools and systems  to ensure effective service delivery and accurate data management
• Entering incoming order confirmations [as backup for Capgemini]
• Initiation of process to create of new supplier master data in SAP, as well as the occasional application of new materials, taking into account central supplier strategies and central category specifications

Experience required

•             Minimum 1 years Procurement/STP/Accounts Payable experience in a multinational organisation and/or Shared Services environment

•             Experience of creating, managing and analyzing records/data through computerized systems,  ideally in multinational organisation and/or Shared Services environment

•             Ability to assess a problem and escalate it to the appropriate level

•             Strong focus on providing the highest level of customer service

•             Excellent communication & interpersonal skills

•             Strong team player

•             Time management, planning and organization

Language Capability & expert level:

• Very good knowledge in German

Education & Qualifications required

• University degree or equivalent
• Strong ERP experience essential, preferably SAP

Capability required & Expert level

• Analytical Thinking – Foundational
• Relationship Management – Foundational
• Collaborative Influencing - Foundational
• Finance Operations and Accounting – Foundational
• Process Excellence – Foundational
• System Literacy - Intermediate

Niche skills  

• Purchase order lifecycle management
• SAP Systems Proficiency
• Continuous Process Improvement

Behavioural Capabilities

• Knows and grows the business
• Builds customer value
• Communicates effectively
• Embraces and drives change
• Drives performance, efficiency and effectiveness
• Grows diverse high-performing teams